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If you need assistance, please contact us via Livechat in-app or email us at:
support@secomapp.com
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🌟 Oopsie Daisies! 🌟
If your package bounces back to us for any reason and you still want it, no worries! You'll just need to cover the full shipping cost to get it sent out again. We'll send an invoice to the email you provided with the exact shipping cost. Unfortunately, we can't offer refunds for returned orders, but we're happy to reship it!
📦 Oh no! Did your product arrive damaged? 📦
Don't worry, just snap a pic of the damaged box and bag(s) and send it our way. We might just surprise you with a gift card to cover the losses!
🚀 Shipping Days 🚀
We ship out your goodies from Monday to Friday, except on Holidays! Please note that we reserve the right to change our shipping days whenever needed.
📫 Double-Check Your Address! 📫
We'll use the shipping information you provide when you place your order, so make sure it's correct! We're not responsible for typos or incomplete addresses. Check your order confirmation to make sure everything's right. If you spot a mistake, let us know ASAP before your order ships out!
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Hope you love our service! 💖
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